Privacy Policy

 Milano Gold (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of the personal information you provide. This Privacy Policy explains what information we collect, how we use it, and your choices regarding our communications.

 When you visit our website or use our services, we may collect the following personal information:

• Contact Information: Name, email address, phone number  
• Opt-in Information: Consent to receive SMS or email messages from Milano Gold  
• Website Activity: IP address, browser type, pages visited, and other analytics for improving our services  

We DO NOT sell, rent, or share your personal information with third parties or affiliates. 

 The information we collect is used to:

• Provide you with updates, promotions, and special offers via SMS or email  
• Respond to your inquiries or service requests  
• Improve our website, services, and customer experience  
• Ensure compliance with legal requirements.  

No mobile opt-in or text message consent will be shared with third parties or affiliates. 

  If you consent to receive email messages from Milano Gold, you agree to receive messages including:

• Promotional messages: Special offers, discounts, and events  
• Informational messages: Updates about services, new products, or store news  
• Conversational messages: Responses to inquiries or customer support  

Standard disclosures:

• If you consent to receive conversational, informational, and promotional emails from Milano Gold, you agree to receive conversational, informational, and promotional emails from us.  
• You may unsubscribe any time. Emailing frequency may vary. 

 1- SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process WILL NOT BE SHARED with third parties for marketing purposes.

2- Types of SMS Communications:
If you have consented to receive text messages from Milano Gold, you may receive messages related to the following:

• Appointment reminders
• Follow-up messages
• Billing inquiries
• Promotions or offers.

Example: "Hello! This is a friendly reminder of your upcoming appointment at Milano Gold, 487 Moody St, Waltham, MA, on [Date] at [Time].
Reply STOP to opt out of SMS messages at any time."

3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].
Example: "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:
You may opt-in to receive SMS messages from Milano Gold in the following ways:

• Verbally, during a conversation
• By submitting an online form
• By filling out a paper form.

6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us.
Additional Options:

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt-out at any time by texting "STOP."
• For assistance, text "HELP" or visit our Privacy Policy page.
• Message frequency may vary.

By using our website or services, you agree to our Terms of Service, which is included here or as a separate document. Our Terms outline rules for using our services, website, and content.

Key points:

• Use of services is at your own discretion and risk.
   
• Milano Gold is not responsible for third-party content or links.
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• All purchases, sales, and transactions are subject to applicable laws.

• You may unsubscribe from SMS or email communications at any time.
   
• You may request access, correction, or deletion of your personal information by contacting us at:
  📧 info@milano-gold.com
  📍 487 Moody Street, Waltham, MA

•  Milano Gold may update this Privacy Policy periodically. Changes will be posted on this page, with the updated effective date.

LAST UPDATED: 10/15/2025